Always reachable.
Guest management in Ticino
Renting out your place in Ticino. Without the hassle.
PROSETI handles guest management, check-in and cleaning for your holiday home, with a personal contact who is truly on-site.
Free initial consultation
Currently taking new properties
Replies within 24 hours
We manage your listings on all major platforms
PROSETI is an independent service provider and is not affiliated with the platforms mentioned. All trademarks are the property of their respective owners.
Services
Everything from one partner.
Arriving like friends.
We welcome your guests in person: key handover and apartment tour.
Clean down to the detail.
Bathroom, kitchen, fresh linen: cleaned to hotel standard for every guest.
Fresh linen.
We handle the whole linen logistics: pick-up, laundry, beds made fresh.
Paperwork? Done.
Guest registration and tourist tax, per the canton of Ticino's rules.
Restocked before it runs out.
Toilet paper, soap, coffee: checked and refilled at every turnover.
Short distances, fast help.
When something breaks we're there quickly and coordinate craftsmen.
Full transparency.
A digital report after every booking, with photos and a checklist to approve.
Small extras.
Mid-stay cleaning, a breakfast basket or late check-out, on request.
Extras for your guests
More than four walls.
Guests remember what goes beyond the apartment. Fresh bread in the morning, the SUP at the jetty, someone who books the table. We select the providers and organise it; billing runs directly between guest and provider. That lifts your reviews without any effort on your side. A share in the extras is agreed individually.
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Fridge pre-stocking
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Breakfast delivery
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Stand-up paddle via partner
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Laundry and cleaning service
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Luggage storage
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Airport transfer arrangement
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Mid-stay cleaning
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Personal 24/7 concierge
Regions
At home across Ticino.
Short distances are our promise, so we work where we can truly be on-site fast.
Lugano
City, lake and hills: from the centre via Paradiso to Morcote we usually reach your apartment the same day.
Locarno & Ascona
Piazza Grande, film festival, lakeside promenade, plus the Swiss shore of Lake Maggiore from Brissago via Ronco to Tenero. We look after apartments in the thick of it and in the quiet spots above.
Bellinzona
Three UNESCO castles and the gateway to the valleys: in Bellinzona we serve city travellers and hikers alike.
Your location isn't listed? Just ask us →
Why PROSETI
Six principles. No exceptions.
One contact person. On-site.
No call centre, no ticket system. Your contact lives in Ticino, knows your apartment personally and welcomes your guests with a handshake.
No sales. Just operations.
We don't sell anything and we don't promise miracle returns. We make sure your rental runs smoothly: reliably, discreetly, every day.
Your language. And your guests'.
With you we speak German or English. With your guests German, English, Italian or French. Nothing gets lost in translation.
Swiss thoroughness.
Tourist tax, guest registration, statements: correct, on time and transparent to the franc, according to the canton of Ticino's regulations.
Your home stays yours.
Personal use anytime: block your dates in the calendar and we take care of the rest.
Fully digital. Fully traceable.
Our system documents every booking digitally: a report with photos and checklist after each stay, for you to approve online, from anywhere.
Team
Locally rooted. For Ticino.
PROSETI is run by Marvin Blach. Florian and Sabine are part of the team. We live here, we know the regions and the people. You'll always reach someone who knows your apartment personally.
Get in touchHow it works
Carefree in four steps.
From the first conversation to the monthly report: you hand us the keys, we take care of the rest, no fixed costs and no need for you to be available for guests.
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Initial consultation
Free and non-binding, by phone or directly at your property in Ticino.
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Visit & onboarding
Keys, routines, inventory: we get to know your apartment in detail and document everything.
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We take over
Guests, check-in, cleaning: daily operations run, without you having to be available.
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You stay informed
A digital report after every booking, statements every month: transparent and on time.
Pricing
Transparent. No monthly base fee.
Essential
15 % of rental income
- Personal check-in & welcome
- Cleaning & linen logistics coordinated
- Emergency number for your guests
- You handle guest communication yourself
Full Service
25 % of rental income
- Everything in the Essential package
- Guest communication seven days a week
- Tourist tax, registration & monthly statement
- Supplies checked & restocked
- No monthly base fee, cancel monthly
Bespoke
On request individual visits
- Property care while you're away
- Craftsman coordination on-site
- Single check-ins or cleanings
- Flexibly combinable
Plus a one-time CHF 200 onboarding fee and a minimum of CHF 30 per booking. Cleaning is usually paid by the guest. Amounts in CHF, excluding any VAT. Non-binding guide values; the individual offer applies.
Contact
Let's get to know each other.
Tell us about your property. We'll get back to you within 24 hours. Non-binding and free of charge.
FAQ
Got questions? We have answers.
Can I still use my apartment myself?
Yes, as long as no booking exists for that period. Simply block your preferred dates in the calendar. We only cover the periods you release. It remains your home.
What does PROSETI cost?
You pay a commission on actual rental income: 15 % in the Essential package, 25 % in the Full Service package, with a minimum of CHF 30 per booking. The cleaning fee and laundry costs are billed separately based on actual work and are usually covered by the guest. A one-time CHF 200 covers onboarding, after that no recurring fixed costs.
What costs come on top of the commission?
Three things: first, a minimum fee of CHF 30 per booking: if the commission falls below that (a single night, say), we charge this minimum; above it the percentage applies again. Second, cleaning: the cleaning fee and the laundry's costs are billed separately based on actual work; usually the guest covers them through the booking's cleaning fee, so there's no cost for you. Third, a one-time CHF 200 for onboarding: intake, documentation and setup. There are no other recurring fixed costs.
How do the extra services work?
Your guests can add services that go beyond the apartment, for example breakfast delivery, an airport transfer, stand-up paddles or a chef. We select the providers, check licence and insurance and organise it. Payment runs directly between guest and provider; we never handle guest money. For the referral we receive a commission from the provider, usually 10 to 20 percent of the price the guest pays. A share in it is agreed individually in the offer. You can exclude extras for your property at any time.
Who takes care of tourist tax and guest registration?
We do. Guest registration, reporting to the municipality and settling the tourist tax are handled according to the cantonal regulations in Ticino.
What happens in case of damage?
We document the condition after every stay digitally with photos and report any damage to you promptly. On request we prepare the claim for the platform and coordinate the repair on-site. Pursuing claims against the guest, the platform or an insurer remains with you; we do not administer deposits.
Does this work with my existing Airbnb listing?
Yes. Your listing stays your listing. We handle communication, calendar and operations on Airbnb, Booking.com & co. No switch needed.
How quickly can you take over?
Usually within one to two weeks of the initial consultation, as soon as keys, routines and inventory are documented.
Do I have to live in Ticino?
No, quite the opposite. Most of our owners live in German-speaking Switzerland or abroad. That's exactly why we exist: we're your extended arm on-site.